Refund policy
DNAUncovered Refund Policy
Last Updated: 6/5/2025
1. Eligibility for Refunds
Because our DNA analysis is a digital service, we only offer refunds under these conditions:
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Before Raw Data Submission: You may request a full refund if you haven’t yet uploaded your raw DNA file to us.
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Before Report Delivery: If you’ve submitted your DNA file but haven’t received your report, you’re eligible for a full refund as well
No refunds will be issued after:
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Your DNA file has been processed, or
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Your report has been delivered to your email.
2. Refund Amounts
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100% Refund: If no raw DNA file has been submitted, or you haven't yet received your refund back.
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0% Refund: Once analysis is complete and the report is sent.
3. How to Request a Refund
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Email support@dnauncovered.com with:
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Your order number.
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Reason for the request.
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We’ll respond within 48 hours to confirm eligibility.
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Approved refunds are processed within 5–10 business days (timing depends on your payment method).
4. Non-Refundable Situations
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Dissatisfaction with results: Our reports are based on scientific analysis of your DNA data. We don’t guarantee specific ancestry outcomes.
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Delays due to incomplete/invalid DNA files: If you submit an unreadable file, we’ll notify you and allow resubmission (no refunds unless you cancel before we begin work).
5. Policy Exceptions
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Fraudulent charges: Dispute these directly with your bank.
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Duplicate purchases: We’ll refund accidental duplicate orders in full.